You would have probably see so many posts about Haidilao 海底捞, the Chinese hotpot chain that takes customer service to a new level. There’re reasons why we keep coming back for our hotpot fix.
The self-service condiment bar is a wonderful feature where we could go and mix and match our favourite condiments to make our own unique sauces and dips. Haidilao was the one that brought it to Singapore almost 12 years ago.
Before Haidilao, sauces were only chopped chilli in soy sauce, and house made chilli mix. Since then, we would mix tahini, seafood sauce, beef sauce, shacha sauce in any way we want.
I like the option to order half a portion, so you can order a lot more variety. And if you are celebrating an occasion, they will also go the extra mile to make it a memorable one.
They always introduce new ingredients, like these fresh lion’s mane fungi 猴頭菇 which I could only find in China before this.
Gone are the long queues as more chains pop up with newer concepts. These days they have to improve and fight harder for your patronage. Everything else was the same – good value, excellent service and the same simple tastes of hotpot. I was just disappointed that the laksa and bak kut teh soup base options were no longer available
海底捞 Haidilao Hot Pot @ Sun Plaza
30 Sembawang Dr, #02-01 Sun Plaza, Singapore 757713
Visited May 2025
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